Terms

These terms cover bookings made with Bristol FloorScan. They're kept short and plain on purpose. If you'd like anything clarified or formalised for an agency arrangement, get in touch.

Bookings

A booking is confirmed once we've agreed a date and property details directly with you, whether by email, phone or the website form. Preferred dates submitted through the form are requests and are confirmed on reply.

Access

You're responsible for arranging access to the property for the agreed appointment, whether that's you, a vendor, a tenant, or another party with keys, and for letting any occupant know about the visit.

Pricing

Standard floor plans are £75 per property, as shown on the pricing page. Larger, unusual, multi-unit or specialist properties are quoted individually. Confirmed quotes will be honoured for the property and scope described. The introductory rate for new agency clients (£60 per property for up to 3 nearby properties) applies once per agency, on the terms set out on the agents page.

Cancellations

If you need to cancel or move a booking, let us know as soon as you can so the time can be reallocated. Specific notice periods or fees, if any, will be confirmed at booking.

Use of delivered files

Delivered floor plans are for your use in marketing the property and for your own records, unless otherwise agreed.

Complaints

If you're unhappy with any part of our service, please email complaints@bristolfloorscan.co.uk and we'll look into it.

Questions about these terms can be sent to hello@bristolfloorscan.co.uk.